Category Sales

TOTAL QUALITY MANAGEMENT

  Total Quality Management (TQM) refers to continuous and complete improvement in all aspects of business (internal & external) and is essential for both business and customers; a strong TQM system needs both a methodological and people element. In order to achieve absolute quality control and smooth functionality, we need to continuously evaluate our business […]

EXTERNAL SOURCE OF FINANCING

A contractor may only grow to a certain extent without using an external source of financing (ESF) due to limitations to their target market and prospects. Every now and again, I interact with a contractor that either does not use an ESF or has little to no experience working with a lender. I find that […]

Customer Appreciation and Retention

We appreciate our customers’ business and loyalty. Although we spend a lot of time focused on developing and improving our business, our priority is always retaining our current customers through business practices that benefit them. It is imperative to a company’s success to have a sincere appreciation and retention program. In a recent study, 89% […]

Interview with C Michael Exteriors, Part Two

C Michael Exteriors is a family-owned home improvement contracting business run by Bill and Cyndy Bergmann in Missouri. They have a long history in the industry and are dedicated to running their business the right way. Sarah (Marketing) and Tim (Sales) from Medallion Bank sat down with them to discuss their business history, their experience […]

Interview with C Michael Exteriors, Part One

C Michael Exteriors is a family-owned home improvement contracting business run by Bill and Cyndy Bergmann in Missouri. They have a long history in the industry and are dedicated to running their business the right way. Sarah (Marketing) and Tim (Sales) from Medallion Bank sat down with them to discuss their business history, their experience […]

Baltimore Remodeling Show: October 23-24

Medallion Bank will attend the Baltimore Remodeling Show next week! Stop by booth #4911 and say hi to George and Tim. They’ll be standing by to tell you more about our program and discuss how working with us can help your business. Every year, we consider the Baltimore show a great opportunity to meet and […]

The Importance of Sales Support

Guest post by Clellena Owens, Sales Operations Specialist at Medallion Bank Effective sales support can really help build strong business relationships and increase your company’s reputation within the industry. Customers talk and a lot of today’s business is built on word-of-mouth or direct referrals. The last thing that you want to hear people say is […]

Fulfilling Promises of Customer Experience

Every business makes promises like the “best burger in America” or the “#1 windows in the USA”. Here at Medallion Bank, we often run into buzz phrases like “quick fundings” or “fast approvals”. These promises are generic and difficult to prove with real evidence. Does “quick funding” mean within 24 hours? Are “fast approvals” decided […]

Interview with Diana Blood, Finance Manager for Statewide Remodeling

Recently, we sat down with Diana Blood, finance manager at Statewide Remodeling, to discuss a variety of industry issues. Diana speaks about her role in building a successful, profitable business. MB: Diana, thank you for meeting with us. Can you share how long you’ve been a Home Improvement finance manager and what kind of changes […]

What is the price or cost of easy?

Guest Post by Tim Thiel, Account Executive–North Region   If all outcomes are the same then easiest is best. But if the outcomes are different, what is the price you are willing to pay for easy? Fifteen years ago, a typical home improvement salesman left a house with not just a credit application but a […]