Category Customer Service

TOTAL QUALITY MANAGEMENT

  Total Quality Management (TQM) refers to continuous and complete improvement in all aspects of business (internal & external) and is essential for both business and customers; a strong TQM system needs both a methodological and people element. In order to achieve absolute quality control and smooth functionality, we need to continuously evaluate our business […]

Customer Appreciation and Retention

We appreciate our customers’ business and loyalty. Although we spend a lot of time focused on developing and improving our business, our priority is always retaining our current customers through business practices that benefit them. It is imperative to a company’s success to have a sincere appreciation and retention program. In a recent study, 89% […]