Total Quality Management (TQM) refers to continuous and complete improvement in all aspects of business (internal & external) and is essential for both business and customers; a strong TQM system needs both a methodological and people element. In order to achieve absolute quality control and smooth functionality, we need to continuously evaluate our business […]

money crumpled by Tax Credits via Flickr

A contractor may only grow to a certain extent without using an external source of financing (ESF) due to limitations to their target market and prospects. Every now and again, I interact with a contractor that either does not use an ESF or has little to no experience working with a lender. I find that […]

Grow

Organizations evolve as they expand, and thus major changes emerge as you add more people and ideas to the organizational mix. Often, employees may resist change and any interference with routine can provoke a strong reaction. Big or small, changes in the workplace can be a crucial factor affecting employees’ satisfaction. Once a management decision […]

Blog 1 - Thank you!

We appreciate our customers’ business and loyalty. Although we spend a lot of time focused on developing and improving our business, our priority is always retaining our current customers through business practices that benefit them. It is imperative to a company’s success to have a sincere appreciation and retention program. In a recent study, 89% […]

C Michael Exteriors is a family-owned home improvement contracting business run by Bill and Cyndy Bergmann in Missouri. They have a long history in the industry and are dedicated to running their business the right way. Sarah (Marketing) and Tim (Sales) from Medallion Bank sat down with them to discuss their business history, their experience […]

C Michael Exteriors is a family-owned home improvement contracting business run by Bill and Cyndy Bergmann in Missouri. They have a long history in the industry and are dedicated to running their business the right way. Sarah (Marketing) and Tim (Sales) from Medallion Bank sat down with them to discuss their business history, their experience […]

Empty Chair

With the Dow down more than 1,000 points as I type, and almost 3,000 points down from its peak a few months ago, is it time to panic? Probably not. It’s been a long time since we had a market correction. Bulls can’t run forever and the economy really does seem to be healthy. This hack […]

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One of our active projects is building a replacement for our online contractor portal. Until now we’ve used an off-the-shelf portal offered by our primary systems vendor. That portal works but it isn’t keeping pace with the technology-focused companies disrupting the consumer lending world. The release of our new portal in Q3 is only the first step of many. But it […]

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You may recognize the title to this post as part of a famous quote popularized by Mark Twain. There are two key words missing from the quote, but this is a family friendly blog, so…. Let’s establish up front that I’m a big fan of marketing. Especially today, where marketing is truly data-driven and often plays […]

At Texas Motor Speedway in Fort Worth, Texas on April 11, 2015. CIA Stock Photo

This year we’ve had the pleasure of working with our sister company – Richard Petty Motorsports – to sponsor a handful of races in the NASCAR Sprint Cup Series. If you’ve watched any of the early races, you may have seen Sam Hornish, Jr. driving the Number 9 car with Medallion Bank colors and branding. […]

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